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Privacy Policy

Effective Date: 20 February 2025

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Auriavia Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.auriavia.com.au) and services, you consent to the collection and processing of your personal data as described in this policy.

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For quality assurance, professional development, and client review purposes, Auriavia Pty Ltd records all financial therapy and coaching sessions conducted via Zoom. These recordings are stored securely and are not shared with any external parties unless explicitly requested by the client or required by law. If you do not wish for your session to be recorded, you must notify us in writing at least 24 hours before your scheduled appointment. All recorded sessions are treated as confidential and are protected in accordance with our Privacy Policy.

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1. What Personal Data We Collect

We collect the following types of personal data:

1.1 Information You Provide Directly

When you book an appointment, sign up for our newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed securely by third-party providers)

1.2 Information We Collect Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Cookies and usage data for analytics (see Section 9)

2. How We Collect Your Data

We collect data in the following ways:

  • When you book an appointment, purchase a service, or sign up for a newsletter.

  • When you contact us via email, phone, or website forms.

  • Through automated tracking technologies, such as cookies and analytics tools.

3. How Wix Handles Payments

Payments on our website are securely processed through Wix Payments, Stripe, PayPal, or other third-party providers. We do not store or process your credit card details directly—this is handled by our payment partners.

For more details, please refer to Wix’s Privacy Policy.

4. How We Use Your Data

We use your data for the following purposes:
✔ To process bookings and payments securely.
✔ To send appointment confirmations, reminders, invoices, and updates about your sessions.
✔ To improve our website and customer experience through analytics.
✔ To comply with legal and regulatory obligations where required.

We will never sell or rent your personal information to third parties.

5. How We Share Your Data

We only share your personal information when necessary:

  • With payment providers (Wix Payments, Stripe, PayPal, etc.) to process transactions securely.

  • With legal or regulatory authorities, if required by law (e.g., fraud prevention, government requests).

  • With service providers, such as email or scheduling platforms, to improve our customer experience.

Your data will never be sold, traded, or used for third-party marketing without your explicit consent.

6. Data Security Measures

We take security seriously and have implemented the following measures:

  • SSL Encryption: Our website is protected by SSL encryption to safeguard your data.

  • Secure Payment Processing: All payments are processed through PCI-DSS compliant third-party providers.

  • Limited Access: Only authorized staff members have access to booking details and customer records.

Despite our efforts, no method of electronic transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

7. Data Retention & Deletion

  • We retain personal data only for as long as necessary for legal and business purposes.

  • You may request data deletion at any time by emailing amanda@auriavia.com.au.

  • We may retain certain records where legally required (e.g., tax records, transaction history).

8. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience.

  • Track website analytics (Google Analytics, Wix Analytics).

  • Improve our marketing efforts.

You can disable cookies through your browser settings. Note that this may affect website functionality.

For more information, visit Wix’s Cookie Policy.

9. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:
✔ Access your personal data and request corrections.
✔ Withdraw consent to marketing emails at any time.
✔ Request deletion of your personal information where legally applicable.

To exercise these rights, contact amanda@auriavia.com.au.

10. Contact Information

For privacy-related inquiries, requests, or concerns, contact:

📩 Email: amanda@auriavia.com.au.
🌐 Website: www.auriavia.com.au

We review this Privacy Policy periodically and may update it to reflect changes in our business practices or legal requirements. Your continued use of our services constitutes acceptance of any updates.

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